Q: What is your minimum order quantity (MOQ)? Do you support small-batch orders?
A: Our MOQ varies according to product type and customization requirements. We support flexible order quantities, including one-piece order and one-piece customization, which can flexibly respond to your market opportunities. For large-batch orders, we can provide more preferential prices and efficient delivery services.
Q: What customization services do you provide? Can you customize logos, colors and packaging?
A: We provide comprehensive OEM & ODM customization services, including logo printing (laser, silk screen, heat transfer, etc.), color customization (according to your Pantone color number), pattern design, packaging customization (gift box, carton, etc.), and product function customization. Our professional design team can provide one-stop customization solutions according to your needs.
Q: How long is the production lead time for custom orders?
A: The production lead time depends on the order quantity and customization complexity. Generally, we can deliver 10,000 custom products within 3 days; for large-batch orders, we will formulate a reasonable production plan to ensure on-time delivery. Spot goods can be shipped within 24 hours.
Q: Can you provide sample services before placing a formal order?
A: Yes, we can provide sample services. You can choose standard samples or customized samples according to your needs. The sample fee and shipping fee will be negotiated according to the sample type, and the sample fee can be deducted from the formal order amount if the order quantity meets the specified standard.
Q: How do I place an order, and what is the order process?
A: The order process is simple and efficient: 1. Consult our sales team to confirm product specifications, customization requirements, MOQ and price; 2. Confirm the sample (if needed) and sign the order contract; 3. Pay the deposit according to the contract; 4. We arrange production and conduct full-process quality inspection; 5. After production is completed, pay the balance; 6. Arrange shipping and provide tracking information.
Q: Can you provide design support for custom products?
A: Yes, our R&D and design team has rich experience in product design. We can provide professional design support according to your brand positioning, market demand and usage scenarios, including pattern design, product structure optimization and packaging design, helping you create unique and competitive products.
