Q: What certifications does PAIDU GROUP and its products have?
A: Our factory strictly follows ISO14001 and BSCI systems, and we have obtained BSCI Report and ISO14001 Report. Our products have passed SGS environmental certification, and all products meet international AQL quality standards. In addition, we have a number of product patents to ensure product uniqueness and compliance.
Q: How do you ensure the quality of your products?
A: We have a professional quality inspection team and a mature quality control system. We conduct full-process inspection from raw material incoming (strict inspection of material quality and certification) to production process (real-time monitoring of each production link) to finished product delivery (100% inspection according to international AQL quality standards), ensuring that every order delivered to you is qualified.
Q: Do you provide international shipping? What shipping methods are available?
A: Yes, we provide global international shipping services, covering Europe, South America, Southeast Asia, North America and other regions. Available shipping methods include sea freight (suitable for large-batch orders, cost-effective), air freight (suitable for small-batch orders, fast delivery) and express delivery (DHL, FedEx, UPS, etc., suitable for samples and urgent orders), and we will choose the most suitable shipping method according to your order quantity and delivery requirements.
Q: How long does international shipping take?
A: The shipping time varies according to the shipping method and destination: 1. Express delivery: 3-7 working days; 2. Air freight: 7-15 working days; 3. Sea freight: 20-45 working days (depending on the port of destination and shipping route). We will provide you with accurate shipping time and tracking information after arranging the shipment.
Q: Do you handle customs clearance for export orders?
A: Yes, we have professional experience in export customs clearance. We can provide all necessary documents (invoice, packing list, certificate of origin, product certification, etc.) required for customs clearance, and assist you in completing the customs clearance process to ensure that the goods arrive at the destination smoothly.
Q: What should I do if there is a quality problem with the received goods?
A: We attach great importance to product quality. If you find any quality problems with the received goods, please contact our sales team in time and provide relevant photos and videos as evidence. We will verify the problem within 2 working days and provide a reasonable solution according to the problem severity and contract agreement.
